Simplify Healthcare & Insurance Benefits with Docprime!

Disclaimer: In the event of any discrepancy or conflict in the translated version, the English version will prevail over the translation.

Introduction

We appreciate your visit to the website http://www.docprime.com and/or mobile application 'DOCPRIME' (collectively referred to as "Platform") of Docprime Technologies Private Limited ("herein referred to as Docprime") and your interest in our products and services. At Docprime, safeguarding your personal data and ensuring your trust are of paramount importance to us. We want you to feel confident and secure while engaging with our Platform.

This Privacy Policy explains how we collect, use, process, transfer, and protect your personal information during and after your interactions with the Platform. It also outlines the purposes for which we process your data, how it may be shared, and the rights available to you in relation to your personal information. We encourage you to read this notice carefully to understand how we handle your data and our commitment to protecting your privacy.

Please note that this Privacy Policy applies solely to information collected through your use of the Platform. There might be other sites linked to Docprime. Personal information that you provide to those sites is not our property. These affiliated sites may have different privacy practices, and we encourage you to read their privacy policies when you visit them.

The terms outlined in this Privacy Policy are intended to complement, and not replace, any other agreements or privacy statements you may have entered into with Docprime, including service-specific notices, and remain subject to applicable laws and regulatory requirements.

We may update this Privacy Policy periodically to reflect changes in legal requirements, our business practices, or the services we provide. We encourage you to revisit this page regularly to stay informed about how we continue to protect your personal data.

Information We Collect

The personal information we collect may vary based on the nature and context of your interactions with us, and may include:

S. No	Category of Personal Information	Type of Information Collected
1	Personal Identifiers	Full Name
		Date of Birth
		Gender
2	Contact Information	Phone Number
		Email Address
		Residential Address
3	Demographic & Family Information	Age
		Date of Marriage
		Relationship Details
		Family Member Information
		Dependent Information
4	Employment Information	Employee ID
		Employer Name
		Employment Status
		Employment History
		Educational Qualification
5	Health & Medical Information	Health Conditions
		Illness History
		Medical Records
		Prescriptions
		Wellness & Lifestyle Information
6	Will Information	Will Information
		Asset Information(only if users provide details of assets for will preparation)
		Beneficiary and Nominee Information
7	Vehicle Information	Vehicle Registration Number
		Engine Number
		Chassis Number
8	Digital Interaction Data	IP Address
		Browsing History
		Cookies
		Device Information
		Clickstream Data

We use this information to provide services to you. If you don't give us the correct information or ask us to delete it, we might not be able to provide you with the service you requested.

Cookies

Cookies are typically placed on your device whenever you visit us online. This allows the Platform to remember your device and serves several purposes.

A notification banner may appear on the Platform, allowing you to manage your consent to collect cookies. Below is a summary of the categories of cookies used and how your consent may impact your experience:

Strictly Necessary Cookies: Essential for Platform functionality. These cannot be disabled as they ensure secure and reliable access to the Platform.
Optional Cookies: Optional cookies help us improve your experience by understanding how you use our website and by remembering your preferences. They may also help us assess the overall performance of our content and services.

For more information about managing cookies, please refer to your browser's help file.

How We Collect Personal Data

We collect your personal data only where it is necessary for purposes such as healthcare service facilitation, appointment management, regulatory compliance, or as otherwise required during our engagement with you. This may include information obtained through the following means:

Direct Interactions: Information you share with us directly, such as when completing registration forms, booking appointments, submitting health records, or communicating with our representatives.
Practitioners: Information provided by Practitioners during onboarding and profile creation on the Platform.
Third-Party Sources: Data received from private organisations(for user registration), healthcare partners, diagnostic labs, or their authorised service providers.
Automated Technologies: Data collected automatically through cookies, device identifiers, and usage analytics when you interact with the Platform.

How We Use Your Personal Information

When you register or submit personal information to Docprime, we use this information for the purposes outlined in this Privacy Policy or as stated during data collection. This includes:

All Users:

This section applies to all Users.

All the information provided to Docprime by a User, including sensitive personal information, is voluntary.
You understand that Docprime may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules,
for the purpose of providing you the Services,
for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes,
for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
Contacting End-Users for offering new products or services, taking product and Service feedback
Analysing software usage patterns for improving product design, utility and anonymized practice information for commercial use.
If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Docprime has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Docprime may, at its sole discretion, discontinue the provision of the Services to you.
Docprime may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. Docprime may collect such User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User's credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. Users are advised, however, that internet technology is not full proof safe and users should exercise discretion on using the same.
In order to have access to the features and benefits on our Website and mobile application, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Docprime, to identify the User: name, email address, phone number, date of birth, gender, password chosen by the User and valid financial account information. Docprime may, in future, include other optional requests for information from the User to help Docprime customise the Website to deliver personalised information to the User. However, Docprime assumes your consent in relation to various matters, once you complete the registration process.
The Website may enable the User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorised Docprime representatives or agents, and their opinions or statements do not necessarily reflect those of Docprime, and they are not authorised to bind Docprime to any contract. Docprime hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
Docprime does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each End User must agree to under the terms of use in order for Docprime to effectively render the Services).

Practitioners

This section applies to all Practitioners.

As part of the registration as well as the application creation and submission process that is available to Practitioners on Docprime, certain information, including sensitive personal data or information is collected from the Practitioners.
All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to Docprime, failing which they are required to leave the Services, including the Website and mobile application immediately.
Practitioners' personally identifiable information, which they choose to provide to Docprime, is used to help the Practitioners describe and identify themselves. Docprime may use such information for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Docprime may also use information provided by or about the Practitioner for the following purposes:
- Publishing such information on the Website and Mobile Application.
- Contacting Practitioners for offering new products or services and taking product feedback.
- Analysing software usage patterns for improving product design and utility.
- The Practitioner information listed on Website and Mobile is displayed when End-Users search for practitioners on Website, and the Practitioner information listed on Website and Mobile Application is used by End-Users to request for appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Docprime and is provided to Docprime by Practitioners who wish to enlist themselves on the Website, or is collected by Docprime from the public domain. Docprime displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. Docprime will, however, take reasonable steps to ensure the accuracy and completeness of this information.

End-Users

This section applies to all End-Users.

As part of the registration/application creation and submission process that is available to End-Users on this website, certain information, including sensitive personal data or information is collected from the Users.
All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to Docprime, failing which they are required to leave Docprime immediately.
End-Users' personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by Docprime from End-Users (such as, patterns of utilisation described above) and is exclusively owned by Docprime. Docprime may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Docprime reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
- Analysing software usage patterns for improving product design and utility.
- Analysing such information for research and development of new technologies.
- Using analysis of such information in other commercial product offerings of Docprime.
- Sharing analysis of such information with third parties for commercial use.
At times, Docprime may conduct a User survey to collect information about End- Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, Docprime may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that Docprime collects in the registration process and through surveys is used to help Docprime improve its Services to meet the needs and preferences of End-Users. This may include targeting advertising to End-Users about our Services.
Docprime may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, Customer Support, research and development and for better listing of Practitioners.
All Docprime employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users' sensitive personal data and information.
Docprime may also disclose or transfer End-Users' personal and other information a User provides, to a third party as part of reorganisation or a sale of the assets of a Docprime corporation division or company. Any third party to which Docprime transfers or sells its assets will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use.
To the extent necessary to provide End-Users with the Services, Docprime may provide their personal information to third party contractors who work on behalf of or with Docprime to provide End-Users with such Services, to help Docprime communicate with End-Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.

Casual Visitors

No sensitive personal data or information is automatically collected by Docprime from any casual visitors of this website, who are merely perusing the site.
Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this website immediately.
If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Docprime.
You are not a casual visitor if you have willingly submitted any personal data or information to Docprime through any means, including email, post or through the registration process on the Website or Mobile Application. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

Legal Grounds for Processing Personal Information

Docprime processes your personal information only where we have a lawful basis to do so, in accordance with applicable laws and regulations. The primary grounds on which we rely include:

Performance of Services: Processing is necessary to enter into or fulfil our service obligations with you, such as to help you search for and book appointments with Practitioners, access diagnostic services, manage health records, and support you in coordinating with healthcare providers and their authorised service providers.
Compliance with Legal Obligations: We may use personal information collected for service facilitation to comply with applicable legal and regulatory requirements.
Legitimate Uses: We may process your personal data where it is necessary for legitimate uses like performance of services, and ensuring user support. These uses do not, at any time, override your rights as a data principal.
Consent: We require your consent to send you promotional communication. You may manage your consent and update your communication preferences at any time by contacting us at support@docprime.com

We are committed to processing your personal data lawfully, fairly, and transparently, and will only use it for the purposes outlined in this Privacy Policy or as otherwise permitted under applicable law.

Who Do We Share Your Data With?

We ensure that your personal data is processed in a manner that is compatible with the purposes specified above. We only share your personal data when it is necessary to help serve you better or comply with the law.

Your personal information may be shared with:

Practitioners: To facilitate appointment bookings, consultations, and healthcare service delivery between End-Users and registered Practitioners on the Platform.
Diagnostic and Healthcare Partners: Labs, hospitals, and healthcare service providers to fulfil diagnostic, consultation, or treatment-related requests made by you.
Trusted Service Partners: Companies that support us in delivering our services, such as:
- Managing documents and records as required by regulations
- Storing data securely in cloud systems
- Providing logistic and operational support
- Third-party service providers providing services to us
Regulatory Authorities or Legal Requirements: We may disclose your information if required by law, government authorities, courts, or regulators to comply with legal processes, prevent fraud, or protect our legal rights.
Change in Ownership: If Docprime is ever merged with or acquired by another company, your information may be transferred as part of that transaction. If this happens, we will ensure your data continues to be protected under this Privacy Policy or a similar standard.

We will always ensure that any third parties we work with handle your personal data safely, respect your privacy, and only use the information for the specific purposes we have explained. Wherever your consent is required by law for sharing your data, we will seek it explicitly, and you have the right to withdraw it at any time.

Your Rights

Where permitted by applicable law or regulation, you have the right to:

Access Information About Personal Data: You can request a summary of your personal data we process, details of our processing activities, and information about any third parties with whom your data is shared.
Correction and Erasure of Personal Data: You may ask us to correct, complete, update, or erase your personal data if it is inaccurate, incomplete, outdated, or no longer needed, subject to legal retention requirements.
Grievance Redressal: You have access to our grievance redressal process to address concerns about your personal data or your rights, with the option to escalate unresolved issues to the Data Protection Board.
Nominate: You can nominate someone to exercise your data rights on your behalf in case of your death or incapacity, as per the prescribed process.

To exercise these rights, contact us at support@docprime.com

Where Your Information Is Processed

Your personal information is collected, processed, and stored securely within India. All our systems, including cloud infrastructure and trusted service providers, are hosted in India and operate in compliance with applicable data protection and regulatory requirements.

We take appropriate technical and organisational measures to ensure your data always remains protected.

Security

We employ reasonable technical and organisational security measures at all times to protect the information we collect from you. We use multiple electronic, procedural, and physical security measures to protect against unauthorised or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality and security of your login ID and password, and may not provide these credentials to any third party. If you suspect any unauthorized use of your account, you must immediately notify Docprime by sending an email to support@docprime.com.

How Long Is Personal Data Retained For

We will not retain your personal data for longer than is necessary, and we will hold it only for the purposes for which it was obtained and in accordance with applicable laws. Our retention periods are based on business needs and statutory requirements. After a period of time, your data may be anonymised and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymised data will be solely for analytic purposes.

Breach Notification

In the event of a data breach that compromises the confidentiality or integrity of your personal data, we will notify you and the Data Protection Board as required by the Digital Personal Data Protection Act 2023. This notification will be provided within 72 hours of becoming aware of the breach, outlining:

The nature of the breach.
The likely consequences of the breach.
The measures we have taken to address the breach.
The steps you can take to mitigate potential risks.

Children's Data

Docprime strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Docprime Website and Services are not intended for use directly by minors, Docprime respects the privacy of minors who may inadvertently use the internet or the mobile application.

User Acknowledgement

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

Grievance Redressal

We are committed to protecting your personal data and addressing your privacy concerns in full compliance with applicable data protection and cybersecurity laws. In case you have any grievances, the name and contact details of the Grievance Officer are provided below:

Data Grievance Officer

Mr. Vivek Gamnani

Docprime Technologies Private Limited

Email:support@docprime.com

To submit your complaint, include your name, contact details, and a clear description of your concern (with any relevant documents). Submissions are accepted via email or our online portal.

Escalation: If unsatisfied, you may escalate to the Data Protection Board of India (DPBI).

We are dedicated to resolving your concerns promptly, fairly, and in full compliance with applicable data protection laws.

In case your grievance is in relation to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we shall acknowledge your complaint within twenty-four hours and dispose of such complaint within a period of seven days from the date of its receipt.

Notification of Changes to the Privacy Policy

Docprime reserves the right to revise this Privacy Policy from time to time as per the organisation's needs or to abide by new regulations, by posting notice of the amendment as appropriate. To the extent permitted by applicable law, such changes will be applicable from the time they are posted. If a User uses the Services or accesses the Platform after a notice of changes has been sent or published, such User hereby provides their consent to the changed terms.