General physicians and psychologists are available on Docprime 24/7. Specialist doctors are available from 9 a.m. to 11 p.m. Hence, if you request an appointment after 11 p.m., the doctors will contact you the following morning.

We require your personal details to create a comprehensive medical case file. This helps our doctors provide accurate and informed responses during your consultations.

Docprime supports a wide range of specializations for both offline and online consultations. Currently, we offer services in over 15 specializations, including:

• General Physician
• Dermatologist
• Nutritionist
• Gynaecologist
• Paediatrician
• Sexologist
• Cardiologist
• Psychologist
• Orthopaedics
• Urologist
• Pulmonologist
• Gastrointestinal Specialist
• ENT Specialist
• Internal Medicine
• Diabetologist
• General Surgeon

Response times can vary as our doctors are assisting multiple users at once. If your query isn't urgent and you're unable to connect with a doctor, you can request a consultation with a different doctor. Docprime’s support team is always ready to assist you.

Docprime features allopathic doctors who prescribe medications based on their professional knowledge. We do not offer advice on homeopathy, Ayurveda, or other alternative treatments.

Yes, you can reconnect with a previously consulted doctor on Docprime. Simply request a consultation with them through the app.

Each consultation includes a one-time session, a treatment plan, and follow-up for the same medical concern for up to 7 days. For new concerns, you will need to schedule a new appointment.

For assistance, you can reach our support team by emailing us at support@docprime.com

Docprime is available to all users aged 18 and above. There are no other restrictions on who can use the app.

Docprime is not intended for emergency healthcare. It is designed for wellness, primary care, and second opinions. For serious medical conditions or emergencies, please visit your nearest healthcare center or call 102 for an ambulance.

No, rescheduling is not possible. However, you can cancel your appointment and book a new one.

Yes, you can cancel your appointment by selecting "cancel appointment" on the Consultations Screen.

You can request a call anytime within 7 days of your appointment. Doctors will return your call during their online hours, typically between 9 AM and 11 PM.

A prescription may be considered invalid for several reasons:

• The appointment date does not match the date on the prescription.
• The patient's name does not match the name on the prescription.
• The doctor's name does not match the name on the prescription.
• The prescription lacks a valid letterhead.
• The prescription does not bear the doctor’s stamp or signature.
• The uploaded picture is blurry.

After your prescription is marked as invalid, you have a maximum of two attempts to upload a valid or corrected prescription.

Unfortunately, manual entry of steps is not permitted.

All steps from compatible smartwatches and wearables linked to Apple Health / Google Fit will sync with the Docprime App once you grant permission.

For troubleshooting steps, please follow these instructions. If issues persist, reach out to us at support@docprime.com

Syncing Steps for Android Devices:

• Log out of the app and log back in.
• Grant necessary permissions when prompted.
• Enter your Gmail ID and ensure all permissions are enabled.
• Your steps should now be visible on the Home Tab.

Syncing Steps for iOS Devices:

• Update the Docprime App from the App Store.
• Open the "Health" App in your device settings.
• Go to the "Sources" tab and select Docprime app.
• Ensure all permissions are enabled.

All steps synced via your smartphone or smartwatch are automatically recorded with timestamps on the Docprime App dashboard. No manual intervention is needed.

Yes, the maximum step count per day is capped at 40,000 steps.

Steps are counted from midnight to 11:59 PM each day.

Possible reasons for steps not syncing:

• Incorrect email ID entered
• Permissions not granted to the Docprime app
• Docprime app not refreshed after sign-up
• Sync issues between smartwatch and phone
• Permissions not granted between smartwatch app and phone

If using Fitbit, some versions may not be compatible. Contact Chat Support for Fitbit syncing.

If an error occurs, restart the app or log out and log back in.

Docprime App does not support Garmin and GOQii devices.

Sign up with your official email ID, then tap the Stepathon Banner on the Home Tab and navigate to the 'Teams' Tab. From there, you can create or join a team and track your team and individual steps on the Challenge Leaderboard.

Check with your HR team or Challenge SPOC within the company. Docprime’s team provides step count details to company HR and SPOC.

Check with your HR team or Challenge SPOC within the company for final decisions on rewards.

To book your Gym sessions:

• Click on "Book Now" on the Docprime home screen.
• Select the Centre based on your location.
• Choose your preferred Date and Timings.
• Review your Booking Summary and proceed to book your session.

To redeem your cult.fit pass:

• Click on "Redeem Cult Pass" on the Docprime home screen.
• Select 'Buy for 0 FITCoins'.
• Enter your Whatsapp number to Confirm Purchase.

Your voucher code will be sent to the Whatsapp number you provided during the purchase.

Docprime’s plan covers over 5,000+ Gyms & Cult Fit centers across 30+ cities. Explore them on the App.

For Cult Fit:

• Click on the fitness tab and choose at home or at center.
• For Docprime app, explore available options based on your city.

For Cult Fit:

• Click on the fitness tab, go to at center, and choose your location.
• For Docprime app, select your convenient location to view nearby gyms.

For Cult Fit:

• Select the cult center based on your location to view available group classes.
• For Docprime app, select the gym to view available workouts.

You will receive an email and Whatsapp confirmation once you book a session.

If it’s included in your employee benefit plan, sessions are sponsored by your employer.

Cult sessions can be directly booked from www.cult.fit/ Cult App.

Click on the Gym app card on the Docprime app home screen and select "My Bookings."

You can cancel your appointment up to one hour before the session and schedule another one.

For Cult Fit: 4 days in advance, For Docprime app: 1 week in advance.

For Cult Fit:

• Tap on home tab, scroll to the 'Upcoming' session, and choose 'cancel this session.'
• Or go to your profile tab, select your NC pack, and cancel a class. For Docprime app:
• Go to My bookings, select the booking you want to cancel, and click cancel.

Mention that you booked the session via Docprime app & Fitternity. Show your confirmation email/SMS or booking summary.

You will receive a QR code 20 minutes before the class. Show it to the camera provided at the center to mark your attendance.

Open Docprime app and respond YES to the confirmation pop-up. Share your basic details at the center to enjoy your workout.

Cult sessions booking can be tracked on www.cult.fit/ Cult App.

Your Cult Fit Pass and Gym Membership Plan will be active from the unlock day till the renewal date of your Company’s sponsored benefits.

Contact support@docprime.com for support if you encounter any issues.

Legal Experts are available on the Docprime from 9 AM to 11 PM. To book a consultation, navigate to the Care Tab, select Legal Wellness, and choose your expert from the available list.

Transparency is crucial for your expert to provide accurate advice. Sharing confidential information enables the expert to better understand your case and offer tailored guidance.

A legal consultation remains active for 2 days, allowing you to follow up with your expert and address any concerns. After this period, you'll need to request a new consultation.

Yes, you can reconnect with the same legal expert once the 2-day follow-up period has elapsed.

Financial Experts are available on Docprime from 9 AM to 11 PM. To book a consultation, go to the care tab, select the Financial Wellness Tab, and choose from a list of experienced financial experts.

For an expert to provide accurate advice, transparency is essential. Sharing your financial history allows the expert to offer tailored guidance.

A financial consultation is active for 2 days, giving you time to follow up with your expert and address any concerns. After this period, you will need to request a new consultation.

Yes, you can consult with the same financial expert after the 2-day follow-up period has ended.

A Financial Expert on the Docprime app can assist you with investment planning, taxation, income management, debt management, risk management, insurance, retirement planning, cash flow and budgeting, or credit management, depending on their area of expertise.

Yes, additional tests can be added to your Annual Health Checkup plan. To book individual tests, select the “Book Lab Tests” option under the Care Tab and choose your desired tests.

When booking your health checkup, you will be provided with multiple diagnostic partner options based on your location and availability. You can select your preferred partner from the list provided.

We offer the best available options for health checkups in your area. We recommend not connecting with other partners, as expenses at those centers may not be covered under your corporate plan.

If you have any issues related to appointments, you can:

• Raise a ticket via the Docprime app.
• Call the Customer Success team at 011-40845566.
• Chat with an agent available under the Care Tab.
• Email us at support@docprime.com.

The Annual Health Checkup is optional and is an added benefit. You can choose not to opt for it or schedule it for a later date.